FAQ's
SHOP WITH CONFIDENCE
Your pet’s happiness and safety are our top priority. Every product we offer is carefully selected for quality, durability, and comfort—so you can feel good knowing you’re giving your pet the very best. Plus, we back every order with reliable customer support and hassle-free returns, making it easy to shop with peace of mind.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD).
PAYMENT METHODS
We accept Visa, MasterCard and American Express.
I have entered an incorrect address what do I do now?
Simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@petfed.pet . If the given address is wrong we can change the address to the correct one if it is submitted to us within 24 hours.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Estimated delivery is 5–12 business days from order placement, including processing and transit. Business days exclude weekends and holidays. Tracking information will be emailed once your order has shipped. For assistance, contact support@petfed.pet.
RETURN
You have 90 days after receiving your item to request a return. Contact support@petfed.pet before sending anything back. Eligible items must be unused, in their original condition and packaging, with proof of purchase. Customers arrange and pay for return shipping. If we provide a label, its cost is deducted from the approved refund. Exclusions and full terms are in our Returns & Refunds Policy.
Orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. If any of this is unclear please feel free to contact customer service prior to placing your order.
DAMAGED GOODS
If an item arrives damaged, defective, or incorrect, contact support@petfed.pet promptly with your order number and photos so we can help.
PRIVACY AND SECURITY
Read our Privacy Policy for information about how PetFed® collects, uses, and shares personal information. Send privacy questions to support@petfed.pet.