REFUND POLICY

90-day return guarantee
You have 90 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, in its original packaging, with proof of purchase.

To start a return, contact us at support@petfed.pet. If your return is accepted, we'll send instructions on how and where to send your package. Customers arrange and pay for return shipping. If we provide a return shipping label, its cost is deducted from the approved refund. Items sent back without first requesting a return won't be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged or incorrect, so we can make it right.

Exceptions / non-returnable items
Some items can't be returned: perishable goods (such as food, flowers or plants), custom or personalized items, personal care goods (such as beauty products), hazardous materials, and gift cards. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card issuer may take some time to post the refund.